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Refund Policy

Returns

We offer a 30 day full money-back guarantee on all purchases made on our website with proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Payment would then be posted within your methods contracted time frame.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@omahadusk.com.

Sale items (if applicable) 

Only regular priced items may be refunded. All sale items are final sale.

Exchanges (if applicable) 

If you need to exchange it for the same item, send us an email at hello@omahadusk.com and send your item to: Omaha Dusk, 15155 W Colonial Drive, PO Box 784375, Winter Garden FL 34787, United States.

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping 

To return your product, ship to: Omaha Dusk, 15155 W Colonial Drive, PO Box 784375, Winter Garden FL 34787, United States

You will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.